System
Scribe
AI-Drafted Support Replies with Human Approval
Drafts support replies from the actual ticket — a person hits send.
Built for: Support teams drowning in repetitive tickets.
What it is
Reply Assist prepares draft replies for support tickets using the real ticket, order, and policy context. Staff edit and approve — the system never sends on its own.
- Drafts use the real order and policy
- Nothing sends without approval
How it works
- 01A ticket arrives; the system reads it and pulls the related order and policies.
- 02A draft reply is prepared for review.
- 03A person approves or edits — only then does it send.
The mechanism
Scribe is part of our Support Automation work.
About Support Automation