Systems
The systems.
A working family of commerce software — search, messaging, support, catalog, pricing, storefronts, and the tooling underneath.
Custom Apps
Suggests the right add-on product at the right moment — with review built in.
- Recommendations prepared with context
- Reviewed before customers see them
Turns “I want a trade account” emails into clean, reviewable records.
- Submissions become structured records
- Nothing gets lost in an inbox
Bedrock
IN PILOTA full commerce stack — storefront, catalog, orders, admin — owned end to end.
- The whole stack in one system
- Integrations built in, not bolted on
Commerce Search
Shoppers type what they want in plain words — and actually find it.
- Understands everyday shopping language
- Suggests matching pieces, with the reason
Customer Automation
All customer messaging in one place — email, SMS, history, and campaigns.
- Every follow-up knows what the last one said
- Stopped work resumes without repeating
Finds past customers worth contacting again — and runs the outreach.
- Re-checks eligibility before every send
- A person approves every batch
9,911 unique provider-accepted messages — September 15 record
8,605 delivered — later campaign-linked snapshot
A shared SMS inbox for the whole team, with follow-ups built in.
- One conversation per customer, visible to everyone
- Draft-order follow-ups on a schedule
Runs delivery scheduling for high-touch orders, end to end.
- Matches orders to delivery appointments
- Sends controlled, logged reminders
Support Automation
Answers the phone with the customer's order history already open.
- Every call becomes a searchable record
- A human can take over mid-call
Drafts support replies from the actual ticket — a person hits send.
- Drafts use the real order and policy
- Nothing sends without approval
Canon
IN PILOTApproved answers, structured so automated support stays accurate.
- Policies become citable articles
- Seven articles in pilot review
Catalog & SEO
Writes product details and image captions for huge catalogs — then double-checks every one.
- Every write verified afterward
- Conflicts flagged instead of shipped
31,460 editorial stories applied — August 6–7 records
85,032 image-alt matches verified
Turns search trends into reviewed content changes for the store.
- Research becomes concrete proposals
- Every change reviewed first
Price Intelligence
Parity
PAUSED — BY DECISIONWatches competitor prices so you don't check by hand. Paused by decision.
- Every observation keeps its source
- Paused by decision — relaunched right or not at all
Catches catalog price discrepancies and manages promotions that can always be undone.
- Changes previewed before they run
- Originals preserved — always reversible
Cart discounts that apply themselves — only when the rules say so.
- Runs natively in Shopify checkout
- Independent of price monitoring
Web & App Development
A storefront your team edits themselves — fast on the worst traffic day of the year.
- Edit content without a developer
- Cart stays reliable under load
Stops invoice checkouts from losing the customer mid-payment.
- Invoice context survives to checkout
- Built against the real failure
RELIC
IN PILOTAn editorial storefront concept for fragrance — design that survives real merchandising.
- Art direction as editable sections
- Working prototype
Applied Systems
SunKit
IN PILOTSun, moon, and terrain math as a reusable building block for apps.
- Solar and lunar calculations in one library
- A stable core other apps build on
Conductor
IN PILOTSoftware that hands work to specialist tools and collects the results.
- Tasks routed to configurable workers
- Runs in controlled test environments
Stagecraft
IN PILOTProduct imagery without the photoshoot — grounded in your real products.
- Room imagery from real product references
- Short product-film workflow in pilot
Consulting
Turns scattered records into finished, checked documents.
- Packets assemble automatically
- Visually checked before sending
Toolkits for when things break — releases, storage, files.
- Every change has a path back
- Verified results only
Finds why the store is really breaking — then fixes it and proves it.
- The real cause, not the symptom
- Fixes verified against the failure
Want one of these working for you?
A free 30-minute call. We'll tell you which system fits — or what we'd build instead.