System
Switchboard
Phone Support Automation with Live Transcripts
Answers the phone with the customer's order history already open.
Built for: Stores with real phone volume and repeat customers.
What it is
Voice Desk connects phone support to the store's real records. Calls come in with the customer's context attached, transcripts are stored and searchable, and staff can take over from the assistant at any moment.
- Every call becomes a searchable record
- A human can take over mid-call
How it works
- 01A call starts; the system pulls up the verified customer record.
- 02The conversation is transcribed live with speaker labels.
- 03Staff watch on a dashboard and can step in at any point — the full context carries over.
The mechanism
Switchboard is part of our Support Automation work.
About Support Automation