System
Shortwave
Shopify SMS Follow-Up App
A shared SMS inbox for the whole team, with follow-ups built in.
Built for: Store teams that close sales over text.
What it is
TextyPro is an embedded SMS app for stores. The team shares one conversation record per customer, and draft-order follow-ups run on a schedule with safeguards that stop messages that no longer make sense.
- One conversation per customer, visible to everyone
- Draft-order follow-ups on a schedule
How it works
- 01Customer texts land in one shared team inbox.
- 02Draft orders get scheduled, reviewed follow-ups.
- 03Customer-state safeguards stop outdated messages automatically.
The mechanism
Shortwave is part of our Customer Automation work.
About Customer Automation