03 — Connect
Keep customers coming back.
Audiences, follow-ups, and outreach that run themselves — with a person approving every send.
How it works
Audiences
Audiences you can inspect
Plain-English requests become validated rules, previewed before anything activates.
Personalization
Follow-ups with context
Order history shapes every message — and staff review it before a customer sees it.
Channels
Email and SMS, one record
Every follow-up knows what the last one said, across every channel.
Eligibility
Rechecked before every send
A new purchase or opt-out stops the message automatically.
Reliability
Built to resume, never repeat
Interrupted campaigns resume from checkpoints — customers never get duplicates.
Named systems in this offering
Real software, honestly statused — what it does, never its internals.
All customer messaging in one place — email, SMS, history, and campaigns.
- Every follow-up knows what the last one said
- Stopped work resumes without repeating
Finds past customers worth contacting again — and runs the outreach.
- Re-checks eligibility before every send
- A person approves every batch
9,911 unique provider-accepted messages — September 15 record
8,605 delivered — later campaign-linked snapshot
A shared SMS inbox for the whole team, with follow-ups built in.
- One conversation per customer, visible to everyone
- Draft-order follow-ups on a schedule
Runs delivery scheduling for high-touch orders, end to end.
- Matches orders to delivery appointments
- Sends controlled, logged reminders
Results
- 9,911 unique provider-accepted messages — September 15 record
- 8,605 delivered — later campaign-linked snapshot
- 93 reviewed delivery-upgrade drafts sent — September 30
- Distinct measures with distinct dates, kept distinct
Talk through your system with us.
A free 30-minute call. We bring specific ideas, not a generic pitch.